Frequently Asked Questions

Getting Started

What Is onlinetuition.sg?

onlinetuition.sg connects students in Singapore with tutors for live online lessons, one-to-one or in small groups, from preschool to university. Tutors use it to find online tuition assignments.

How Do I Request an Online Tutor?

Fill in the free request form with your child's level, subjects and preferred class size. We'll contact you on WhatsApp.

Is It Free to Request a Tutor?

Yes.

How Soon Will I Hear Back?

We aim to get back to you within one working day.

Is There a Trial Lesson?

Yes. Your child can start with a trial lesson before you decide.

Can I Request Tutors for Two Children?

Yes. Add each child to the same request, each with their own subjects and class size.

Tutors

What Types of Tutors Are There?

Part-time and full-time tutors, current and former school teachers, and undergraduates.

How Are Tutors Matched to My Child?

By subject, level, syllabus and the weekly times that suit you.

How Do You Choose Your Tutors?

We screen every tutor for their qualifications and teaching experience, and look for tutors who are passionate about teaching.

Can I Change the Tutor or Class Arrangement?

Yes. If your circumstances change, we can change the tutor or the class arrangement.

Will My Child Have the Same Tutor Every Week?

Yes. Your child keeps the same tutor, for continuity.

Lessons

Where Are Lessons Held?

Online, on Zoom. Your child joins from home.

How Long Are Lessons?

Usually 1.5 or 2 hours, at the same time each week.

When Can Lessons Be?

Weekdays, Saturday mornings or afternoons, and Sunday mornings or afternoons. Choose the times that suit you when you request a tutor.

What Does My Child Need?

A laptop, desktop or tablet with a camera, earphones with a microphone, a stable connection and a quiet desk.

How Does the Tutor Check My Child's Work?

The tutor works through questions with your child on screen and checks their answers as they go.

What If My Child Misses a Lesson?

If your child misses a group lesson, the tutor can usually share the class recording, so your child keeps up and continues smoothly the next week.

What If the Connection Drops?

Your child can rejoin using the same meeting link. Keeping the Zoom app updated helps the connection stay stable.

Can I Sit In on a Lesson?

Yes, parents are welcome to attend with their child. Please avoid jumping in to help: working independently is an important part of learning.

Can Lessons Be Rescheduled?

You're in direct contact with your tutor, so let them know as early as possible.

Class Size

What's the Difference Between One-to-One, Small Group and Any Class Size?

One-to-one lessons follow one student's pace. A small group has up to 4 students at the same level on the same syllabus. Choose any class size if either suits you; we'll suggest whichever fits your times first.

Can We Change the Class Size Later?

Yes, if your circumstances change.

Fees and Terms

How Much Does Online Tuition Cost?

Fees depend on the level and class size. We'll confirm the fee on WhatsApp before the first lesson.

Are There Any Agency Fees?

No.

How Do I Pay?

By PayNow.

What If We Want to Stop Lessons?

Please give one month's notice. Tutors plan their schedules around their students, so a month's notice is the courteous thing to do.

Your Details

How Do You Use My Details?

To arrange tuition for your request and contact you on WhatsApp about it. See our privacy notice.