Privacy Notice

onlinetuition.sg ("we", "us", "our") arranges online tuition for students and online tuition assignments for tutors. For any question about your personal data, contact our Data Protection Officer at [email protected].

From Parents and Students

Your name, WhatsApp number, and whether you are a parent, guardian or student. The student's name (if given), level, school year, school, subject levels, subjects, preferred class size and lesson times, exam dates and learning needs. Messages you send us, and lesson, attendance and payment records.

From Tutors

Sign-in details from Google or an email code: an account ID, and your name and email address where available. Your name, WhatsApp number, qualifications, results, teaching experience, subjects, levels, and the profile and links you provide. Your weekly availability, dates away and capacity, and your confirmation that you can teach with your webcam on and write on screen. Your assignments, lesson records and feedback, and the payment details needed to pay you.

From Lessons

Lesson schedules and attendance, messages between tutors, parents and students, and recordings of lessons where they are made.

When You Use Our Website

Your network (IP) address, browser and device information, the pages you visit, the link or code that brought you here, and cookies or similar technologies needed for security and sign-in.

From Others

Details a parent gives us about a student, details an AI agent sends when applying for a tutor, and details shared during lessons.

• To respond to your request and match students with suitable tutors and classes
• To arrange, schedule and run trial lessons and regular lessons, and to change tutors or class arrangements
• To consider tutors for assignments, check their information and contact them about assignments
• To let tutors, parents and students communicate about lessons
• To record lessons and share recordings with students in the class, for example when a student misses a group lesson
• To manage fees and payments, and to pay tutors
• To provide support, and to respond to questions and feedback
• To keep our services secure, and to prevent fraud, misuse and repeated requests
• To understand how people find and use our services, and to improve our services, content and matching
• With your consent, to send you tuition tips, exam updates and offers; you can opt out at any time
• To comply with the law, respond to lawful requests, and establish or defend legal claims
• For other purposes we tell you about when we collect your personal data

We may use automated tools, including AI tools, to help organise requests, review applications and suggest matches. Our team makes the final decisions.

When you send a request, register, or tick a consent box, you agree to us collecting, using and sharing your personal data for these purposes. We record when you gave consent and which version of this notice applied.

If you give us personal data about someone else, such as your child, you confirm that you are allowed to do so. If the student is under 13, a parent or guardian must make the request.

You can withdraw your consent at any time by emailing us. We will explain what that means for you; for example, we may no longer be able to arrange lessons.

• Tutors and families. Tutors see what they need to teach, such as the student's level, subjects and needs, and the parent's contact details. Families see their tutor's name and relevant teaching background.
• Related companies and partners that provide, administer or support the lessons we arrange
• Service providers that help us run our services, such as website hosting and security, sign-in, video lessons, messaging, cloud storage, payments, analytics and AI tools
• Professional advisers, auditors and insurers
• Government and regulatory authorities, where the law requires
• A buyer or successor, if our business is reorganised, merged or sold

We do not sell personal data.

Some of our service providers store or process personal data outside Singapore, for example in Australia, the United States or Europe. When we transfer personal data overseas, we take steps to make sure it is protected to a standard comparable to the PDPA.

We keep personal data for as long as we need it for the purposes above, and for legal, accounting and business reasons. After that we delete or anonymise it. You can ask us to delete your details sooner.

We use reasonable security arrangements, including encrypted connections, access controls and limiting access to people who need it. No way of sending or storing data is completely secure, so we cannot guarantee absolute security.

You can ask to see or correct the personal data we hold about you, ask how it has been used or shared in the past year, withdraw consent, or opt out of updates and offers. Email [email protected]. We respond as soon as reasonably possible, usually within 30 days, and may charge a reasonable fee for access requests where the law allows. Tutors can also update their profile and weekly times in their account.

Our website uses cookies and similar technologies that are needed for security, sign-in and basic measurement. We do not use advertising cookies.

A tutor can ask an AI agent to apply without an account. We receive the profile and availability it sends, the agent's name if given, and its network address. The agent must ask you before confirming your webcam set-up and your consent to be contacted. Our first WhatsApp message asks you to confirm the application is yours; if it isn't, tell us and we'll remove it.

Zoom, WhatsApp, Google, banks and the other services we use have their own privacy policies, which apply when you use them.

We may update this notice from time to time. The latest version and its date are always on this page. If a change significantly affects how we use personal data you have already given us, we will tell you and, where required, ask for your consent again.

Data Protection Officer, onlinetuition.sg · [email protected]